Which concept focuses on continuous improvement and customer satisfaction?

Total Quality Management (TQM) is the concept that emphasizes continuous improvement and customer satisfaction as fundamental principles. It integrates all members of an organization in enhancing processes, products, services, and the culture in which they work, aiming to improve quality and performance to meet or exceed customer expectations.

At its core, TQM involves a commitment to the ongoing improvement of processes through data-driven decision-making. This approach includes practices such as employee involvement, process management, and systematic feedback mechanisms, all focusing on meeting the needs of customers and fostering a culture that prioritizes quality. The ultimate goal is to achieve high levels of customer satisfaction by consistently delivering products and services that align with their expectations.

The other options, while important in their own right, do not specifically center on continuous improvement and customer satisfaction in the same comprehensive manner as TQM. Just In Time Manufacturing emphasizes minimizing inventory and reducing waste, Computer-Aided Design focuses on enhancing the design process through technology, and Materials Requirement Planning is largely about managing inventory and production scheduling. Each of these might contribute to overall quality and efficiency but does not encapsulate the broader philosophy of continual improvement aimed at customer satisfaction like TQM does.