How can technology investment influence a business's Key Performance Indicators (KPIs)?

Investing in technology can significantly influence a business's Key Performance Indicators (KPIs) by directly impacting critical factors such as wastage levels and productivity growth. When a business adopts new technology, it often leads to more efficient processes, which reduces the amount of unnecessary resource use—thereby minimizing waste. For instance, automation can streamline operations, leading to faster turnaround times and lower operational costs.

Moreover, improved productivity growth can be a direct result of technological investments as it enables employees to complete tasks more efficiently and effectively. This means that businesses can achieve greater output without a proportional increase in input, positively affecting key metrics such as profitability, inventory turnover, and overall operational efficiency.

In contrast, reducing employee numbers, improving customer service only, or minimizing production costs entirely might not comprehensively capture how technology impacts KPIs. While technology can lead to reductions in workforce or help in customer service, focusing solely on these aspects overlooks the broader impacts on wastage and productivity, which are vital components of overall business performance measured by KPIs. Thus, the chosen answer encapsulates the multifaceted ways technology can enhance a business's operational efficiency and resource management, directly aligning with KPI improvements.