Customer complaints are typically an indicator of what?

Customer complaints are typically an indicator of the quality of a business's products or services. When customers express dissatisfaction, it often highlights issues related to product performance, service delivery, or customer experience. Frequent complaints can serve as a red flag for businesses, suggesting that there are areas needing improvement in their offerings. By analyzing these complaints, a business can identify specific weaknesses and work towards enhancing quality, which is crucial for maintaining customer satisfaction and loyalty.

High employee turnover, increasing market share, and product innovation do not directly correlate with customer complaints in the same way. While high turnover might indirectly affect customer service quality, it's the quality of the products or services that directly leads to customer feedback.